I contacted Amazon, and they actually told me that my air conditioner hadn’t been delivered yet, despite the tracking, and that I could expect it the next day. But let’s face it—most of the time if you’re searching for a missing package it’s because someone swiped it from your doorstep.. as you know it was delivered…my responsibility ends when you acknowledge delivery so if after you acknowledged its delivery someone stole it…that is a police matter. Sold by amazon, shipped by amazon (AMZL). Unfortunately, if the stolen package was sent by a friend or family member, you may have little chance of recovering your stolen goods, in which case you’ll have to file a theft report. What we do in this situation is tell them that we will file a stolen package claim with USPS (our shipper) and will also need to file a police report. The carrier will take a photo of your package … this is how i would tell her. They will not reimburse. Almost 26 million packages were stolen in 2017.¹. Now you can add one more concern to that list: receiving Amazon packages you didn’t order. Consumer Law (I'm in LA, California if that matters): I bought an irobot roomba, total was $689. File a Theft Report. At the same time I also ordered cereal and oatmeal, everything got "Delivered" monday. Amazon lets you track your shipments online or through their app. Did you get an Amazon package that said it was "delivered" but you didn't get it? Sometimes packages get lost. ""I am sorry your package was stolen. and if the package was delivered and stolen…then that would be a police matter. They’ll not only buy items with your stolen credit card number, ... except that someone signed and accepted the package (an $8k men's watch) without my knowledge. I would tell he exactly that. Your package could get lost or stolen, or arrive far later than you anticipated. 5. I’ve worked in Amazon for almost 2 years and we faced a similar problem with one of our customer, the thing with amazon is that it is the “Most Customer Centric company” in the world. Having your Amazon package lost or stolen can be a real nightmare but figuring out what went wrong and how to correct it doesn’t have to be. The issue is that unless you require signature, a carrier can leave the package at someone’s doorstep and because it is “delivered” it is not longer their issue. A few years ago, the company rolled out with a new feature. It was ordered under my … But you don’t have to be helpless when porch pirates strike. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to be lost or even stolen. Someone stole my $700 amazon package (sold & shipped by amazon) and amazon wont refund me.