Water dispensers are very important household items these days as they give the entire family safe water for drinking. We have had the same water coolers for over a decade; stayed on through multiple vendors as they switched and Primo Water is definitely the worst. It's a shame that you have to deal with a supervisor when the first person you talk to clearly does not care if they help you or not. A hot water dispenser is handy to have in your kitchen or bathroom. Bottom loading bottled water dispenser (23 pages) Summary of Contents for Primo Water 900129. Be sure to ask how you can save even more by joining Club Primo. The warranty is for one year and I have dispenser for 1,5 year. Called customer service and was told it's you equipment. Hold the Lock button for three seconds, wait for the countdown to finish and the locked padlock will reappear. Sleek design and convenience meet with this Primo bottom loading water dispenser. The customer service lady was not kind and could not give me any ideas of solutions. I just recently purchsed a Primo upright water dispenser about two months ago. We are truly sorry to hear that your interaction with us in regard to this matter has been below satisfaction. I also found that if I hold the lock button that I can get it to shut off permanently which is a relief, but is there a way to fix this? Ordered the hTrio bottom loading K-cup machine on 09/04/20. Went out of pocket on a second unit. I didn't. Primo - Easy Top Loading Water Dispenser - Black - Stainless Steel - 3 Spout - Instant Cold, Cool, and Hot Water - UL Certified and Energy Star. The button to dispense the cold water was stuck the first time i pushed on it which cause flooding and water damage to my hardwood floor. There is a cold water thermostat control mounted to the back of the majority of our appliances. Shop for Primo Water Dispensers in Water Dispensers. CS is apparently script reading. Obviously opening the door stops the water from dispensing. Let it stand for 2-5 minutes before rinsing the water through the “cool” tap. Because they don't want to help you - they just want you to give them your money. Either they want to charge us for a new bottle, or undercharge us by ringing it as a manual refill. Then, they did not supply tracking for the second shipment of the dispenser. To lock the control panel, including the water and ice dispensers, you simply reverse the procedure. Primo water dispensers, if cleaned and maintained properly, do not have any issues in their working. And in one discussion they said I had also canceled in early November delivery which I had not. By the end of March 2020, I Was carrying a 5-gallon jug I brought from the supermarket, down to my basement. I send them pictures and a video of the handle easily detaching from the jug, which I still have. ... hTRIO Bottom Loading Water Dispenser with Single Serve Coffee K-cup® Machine Built-In. Install Water Bottle Bottle not included. Water Dispenser Primo Water 900129 User Manual. Firstly, the easy bottom loading design makes this Primo bottom load water dispenser much handier while loading 3 and 5-gallon water bottle. Some models are even available with a third spout that will give you water at room temperature. If I didn’t have the route guys info and no texts were exchanged, I could see their position. Requires standard 11.3 to 18.9 litre water dispenser bottles. All Rights Reserved 2021. 6 Tips for Advancing Your At-Home Cooking. 99. A. Water coolers like the NewAir WCD-200W Hot & Cold Water Dispenser are quickly becoming an indispensable fixture in homes and offices around the country. There was water all over the kitchen before they fixed it. The lady was rude and no effort to solve this problem. Cancelling an order has never been this complicated! My grandma had a water spout in the door of her refrigerator that she would never use but we thought was fun. Any advice/suggestions would be much appreciated! Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. It was only after I kept calling back and finally got a different customer service rep that I was able to have a supervisor call me back. And that I need to buy a new one. A. It looks like you're new here. The cold water is room temperature. Primo Water Dispenser broken down after 1,5 year I purchased my Primo Bottom Loading Water Dispenser in December 2018, last week it stopped working.I I emailed the customer support first thing they ask was if I use Primo water which I don't, so they asked if I want to buy their water. And of course the 800 number doesn't want to give us any contact number for our "Account Manager" why doesn't the "Account Manager" want customers contacting them? I can deal with that, no problem. We Love this water, we bought a dispenser and three 5 gallon bottles. Thank you for reaching out. If You don't ask for something specific you're not going to get any help. Really rude and useless customer service. Worked good until today 10/28/20. Bad experience.Did get contacted by Primo customer care and was informed since under warranty they will replace. Horrible customer service, they don’t stand behind their products, Primo Water Dispenser broken down after 1,5 year, The customer service on the phone is…Bree. Fully recommend it!! Quite honestly I'm not even sure what they are being paid for. They allow for instant hot water to be used by turning a tap on. Bree as she calls herself is very passive aggressive. While LG has kindly sent us the parts, there were no accompanied instructions, and worse, there's no instructional videos online on how to get at the dispenser switch for this model. We usually have to argue with a cashier about how to ring them up. 4.1 out of 5 stars 268. That button appears to be stuck and I can't seem to get it to turn off. If you want to get involved, click one of these buttons! Many offices will use hot water dispensers as well in break-rooms. Refine by model, like Does Not Apply, Dispenser, Water Dispenser, No and more. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. SHARE ON Twitter Facebook Pin It. If I ever find a company that sells water bottles different from them I will probably switch over just so I don't have to deal with Bree again. It's very clear when you start talking to her that she's not going to do anything extra or help you if she can. Told them my order had been stuck in Nashville for 2 weeks. Read about our COVID-19 response here. Primo water dispenser, hot water not working? 734. Thank you for the gushing support, Carlos! Sent email after phone call to see if they could help me further. Primo Water Dispenser and Probe. This time, two weeks & the cold water goes out. However, it is an unavoidable fact that these hydrating machines would malfunction sometimes. Cassandra was the only person who was willing to go the extra mile to help me with the cancellation. Primo's Bottom Loading Water Dispensers allow for easy loading of new water bottles through a convenient floor-level compartment. Buy products such as Primo Bottom Loading Hot/Cold Water Dispenser, Black at Walmart and save. Water Dispenser Primo Water 900129 User Manual. My lg water dispenser button is stuck in the "on" (pushed in) position and it won't turn off - Answered by a verified Appliance Technician. We are so glad you are happy with your new Primo dispenser. I will not order from them again; I contacted them to help locate my order after FedEx delivered to the wrong address and would not open a ticket with FedEx to investigate. No show. Read your manually, there's nothing we can do for you. Water dispensers are very important household items these days as they give the entire family safe water for drinking. They’re convenient, healthy, and easy to install, but there are a few common mistakes that can trip them up: dirty tanks, poor safety precautions, bad electrical setups, and cracked water bottles. Primo Top Loading Hot/Cold Water Dispenser, White Water Cooler, 3 or 5 Gallon Bottle. Primo water dispenser, hot water not working? Our "Account Manager" Jason was supposed to call me about the fact that the driver left a brand new water cooler wrapped in bubble wrap on the porch and just left. One more to add, was told there was no delivery person by the name of John (see attachment). FREE Shipping. It’s definitely worth child proofing these things. Why Primo; Our Water. Primo 601088 Hot Cold Bottom Loading Water Dispenser: Amazon.ca: Home & Kitchen ... Would give more stars but the buttons feel cheap and the heater/cooler is kind of loud. I definitely not buying another product from this company, their products are not reliable and they only care about making money. We are so glad you are happy with your Primo products. Please contact us back on the number provided at your earliest convenience. Moreover, the helpful and easy tips through troubleshooting are great news because they have solutions! I've tried to "unstick" the button but to no avail. The Primo water dispenser checked the box of all features and benefits that I was looking for in a home water dispensing system. Clean bottle cap and neck with a cloth and warm soapy water, then rinse. Will definitely recommend. © LG Electronics. Same Monday and Wednesday. That button appears to be stuck and I can't seem to get it to turn off. She is very difficult to communicate with because she doesn't want to help you. Simply place the drip tray, load a 5 Gallon bottle of Primo® water and start hydrating in no time, no plumbing or installation required. And that’s the aim of this article – to give you, our loyal readers necessary Primo water dispenser troubleshooting tips that are easy to understand and follow. I don’t have a hack, but it did bring back a childhood memory. I text him again the next morning and he said someone would call. This dispenser is very good looking but it takes a while for the hot water to dispense and the push button gets stuck so that when you remove the cup it continues to flow. I've got an LG fridge with ice and water dispenser that has a separate water dispenser button as well. Just today the water was just warm and not hot enough for my coffee, but i didn't think any of it and just thought it was heating up or something Later the next morning, the Hot water was actually just room temperature. ... From the beginning the cold water button would get stuck pressed down and we had to frantically grab containers to fill the water up with until we could manage to somehow get the button … Customer service does not reply to emails!! Always unplug your water cooler dispenser before doing any repair or maintenance on it. It is customers like you that make us love what we do! it is the model with the - Answered by a verified Appliance Technician. Even worse, wife lost recent. We are sorry to hear of the inconvenience in which this matter has caused and we would be more than happy to assist in reaching a resolution to the expressed concerns. At Primo Water, there is no higher priority than the safety and wellbeing of our customers and associates. My brother was using it and it got stuck to the on position. Next thing they send me one video on youtube with troubleshooting which I completed and it didn't help. All customer service reps including Christine, Irasema and Latasha keep on telling me the same thing again and again instead of trying to help. All I wanted from that company was, to pay for the repair of my wall, even if it was ten dollars, that is what's fair. Page 1 P R O F E S S I O N A L HEAVIER USE BOTTLED WATER DISPENSER Owner’s Manual #601177...; Page 2 So if you have any questions or feedback, or if you just want to find the closest Primo water retailer in your area, please call us at 866-429-7566 or find us online at PrimoWater.com. Our bottom loading water coolers conveniently store the water jug inside the cabinet so there’s no need for lifting, flipping or spilling. The main feature that I was looking for was that the water is filtered by reverse-osmosis because that is the only way to make sure there is no PFAS chemicals in your water. Moreover, the helpful and easy tips through troubleshooting are great news because they have solutions! Coffee, water all over floor multiple times trying k-cups. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. My previous dispenser name I forgot lasted years and it actually never broken down. Open dispenser door. I got the same person twice after calling a week later. Re: water will not shut off for insinkerator water dispenser; Author: LemonPlumber (FL) You might find the 1/8" o-ring that is sticking as a replaceable part.but a simple cleaning and greasing will get it working again.Sadly the manufacturer does not offer this plunger o-ring part as a replacement.There is no need to remove the fixture it can be repaired in place. Watercooler.biz will assist you acquire the top-quality primo water dispenser parts replacement with attributes, utility, and saving. However, it is an unavoidable fact that these hydrating machines would malfunction sometimes. The intakes never give out the tickets, and few clerks know the system. Customer service is HORRENDOUS. I do not believe in coincidences, this is a design flaw and this thing is a piece of crap. We use cookies to give you the best possible experience on our website. I've got an LG fridge with ice and water dispenser that has a separate water dispenser button as well. So Primo Water Dispenser, while being a cheaper option, tends to get more favorable ⭐ reviews than the $320 Avalon A7, as seen on the chart below. Will update once new one arrives. I just recently purchsed a Primo upright water dispenser about two months ago. Sign In with Facebook. It means a lot to us to hear from customers, like yourself! The center probe on the water dispenser at home will pop this off when you place the water bottle on the top of the dispenser. You must act fast. Primo is definitely the best way to keep up the good work. So she said they'd deliver Friday. $141.99 $ 141. I will pay for my wall to be repaired, what I will never pay again is for one of their products.P.S.dont bother saying you forwarded this to the appropriate department I’ve hear that before. It means a lot to us to hear from customers, like yourself! ), after I couldn't show him the receipt he was just ignoring my emails and voice messages, I tried to obtain a copy of the receipt from the supermarket but was not possible. 3. To clean a water dispenser, unplug the cooler from the wall and remove the bottle. The dispenser buttons are easy to use, the styling is sleek and On a grading scale, Primo gets an A+. My water dispenser button sticks and water keeps coming out after you stop pushing it. Use a sponge to wipe down the top of the water cooler. I don’t have a hack, but it did bring back a childhood memory. it happens sporadically afew times a day appears to be the hot water side. Will update again. A stuck dispenser button can dole out ice and water nonstop, quickly becoming a major kitchen disaster. There was no scheduling of delivery or notice that it was delivered ...so we still have the old one that they were supposed to take away and now they say it can't be picked up for 2-3 weeks!!! https://iwaterpurification.com/primo-water-dispenser-troubleshooting-fix-system A hot water dispenser is handy to have in your kitchen or bathroom. I've made an order 3 weeks ago now. This bottom loading water cooler provides access to ice-cold or piping hot water in an instant with push button controls. 601225-B. Register your LG product for a Chance to WIN A PRIZE. $97.00 $ 97. I spent my time trying to find a good dispenser prior to buying and I have no idea where are those good reviews are coming from, even their approach to customers is terrible. There was water all over the kitchen before they fixed it. My grandma had a water spout in the door of her refrigerator that she would never use but we thought was fun. Luckily nobody was walking in front of me when this happened.. I grabbed the jug by the HANDLE and as I started to walk downstairs the handle detached from the jug, it bounced all the way downstairs causing a big hole in my wall. Sign In with Twitter However, over time some problems can disturb them. The supervisor was outstanding and very helpful. Will update if I get a response.Beware, shop other water coolers. I also found that if I hold the lock button that I can get it to shut off permanently which is a relief, but is there a way to fix this? Thank you for the kind words! Obviously opening the door stops the water from dispensing. They can encounter problems, though, and often do. Best Seller in Hot & Cold Water Dispensers. Obviously opening the door stops the water from dispensing. Then, remove the water jug from the top and locate the coils on the inside. this will remove any residual tastes from the system. Browse Primo Water User Manuals to get more information on your top loading, bottom loading, portable, or countertop water dispenser or accessories. I've tried to "unstick" the button but to no avail. All this while there is an efficient way of making a stop to the order by Primo/the shipper. Draw your own conclusions from here. Primo 601088 dispenses ice-cold and piping- hot water that lets you enjoy cold beverages, hot drinks and warm meals with the push of a button. Sometimes, the water dispenser is like all the other machines, and they can break down. Its not very practical but you need both hands when using the hot water dispenser. Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5 gallon bottle, (1) 2-gallon bucket and a Philips head screwdriver. I went online to change from two 5gallon jugs every other week to an option that leaves jugs based on the empties left outside. But the fact that we did communicate and they basically don’t give a s**t.....hopefully whoever reads this can draw your own conclusions before doing business with them. In next email they basically told my warranty expired. I purchased Primo deluxe bottom-loading water dispenser at Walmart. If you are facing issues with Primo units like water leakage, water pump issues, hot and cold water issues, or a slow flow rate, then you don’t instantly need to call a professional for help. Prior to the k-cup malfunctioning it worked well. Amazing experience. Then drain out about 32 oz of water from your cold water side, and do the same with the hot water side, but wait for about an hour for it to cool and heat the water first. That's really nice customer service. Ok, its a learning experience & sometimes things happen in production. I have been using primo water for more than 7 years. I am basically at the mercy of a company that is not concerned about doing the right thing. It is closest to the sweet well water I grew up with.I wish the company serviced their stores better. 2. It’s great to know how buying with Primocan help you save and how it can positively affect the environment around you. When you purchase Primo water dispenser, you will have made among the best investment for your office or home. Top 10 Primo Water Dispenser Parts Replacement Review. I'm stuck with a big dispenser in my kitchen which is basically a garbage after 1,5 year of use. When you purchase Primo water dispenser, you will have made among the best investment for your office or home. Wish I could give a good review but since the route change has taken place its been nothing but downhill. Is this something that can be fixed or replaced easily? it's the minimum a company that stands behind their products would do. Many offices will use hot water dispensers as well in break-rooms. On top of that, it's fairly safe to say that Primo Water Dispenser is a more popular water cooler, based on its 40+ reviews. Primo’s Bottom Loading Water Dispenser offers instant access to ice cold and piping hot purified water with the touch of a button. They can encounter problems, though, and often do. That button appears to be stuck and I can't seem to get it to turn off. Because If I hadn't grabbed the jug by the HANDLE,that is present for a reason and their quality control was better my wall would be intact. 1. Then, mix 1 tablespoon of bleach into a gallon of water, and fill the inner reservoir of the cooler to the top with this mixture. Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and deodorize your dispenser every 3-4 months. Page 1 Troubleshooting Guide for Dispenser Model #900129 Q. We are experiencing the same issue. We use cookies to give you the best possible experience on our website. 4. Thank you for taking the time to provide us with your review. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! © 2021 Trustpilot, Inc. All rights reserved. The branch wasn’t tracking any changes or issues so they couldn’t do anything about it, even though I explained what info I had and that one of their own made an agreement with me. Save yourself the headache & pass on their machines! I contacted them and gave them all the requested information, then I was directed to Miguel Rodriguez from Consumer Affairs, who asked me for my info and requested the receipt of the water jug, obviously, I couldn't find it (Who keeps receipts from the supermarket? I purchased my Primo Bottom Loading Water Dispenser in December 2018, last week it stopped working.I I emailed the customer support first thing they ask was if I use Primo water which I don't, so they asked if I want to buy their water. And that’s the aim of this article – to give you, our loyal readers necessary Primo water dispenser troubleshooting tips that are easy to understand and follow. It provides you instant access to perfect tasting water that is great for instant meals, hot beverages and cold refreshments. Stay tunedReceived the new water cooler. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. Simple fix for them but they chose not to. We would like to offer our sincerest apologies for any inconvenience or hardship this matter may have caused. Sometimes, the water dispenser is like all the other machines, and they can break down. The $50 one I got from Amazon is 4yrs old & still works perfectly. Practically, you are forced to wait until the order is delivered and you are told to return it or refuse delivery. I want to try and fix it myself. K cups go in much smoother. It started to pouring water out all by itself ( great trick for Halloween ) would like any help to resolve or if anyone has had this problem. I have gone through two machines in less than a years time. Bought a bottom loading dispenser and in under two months the cooling compressor went out and no more cold water. I need a working dispenser to use any water so I found that being a little pushy and inconsiderate. I'll never order anything from here and I don't recommend this to anyone. Unit has worked well first 2 weeks. To stop the ice or water dispenser from dispensing ice or water, you'll need to turn off the refrigerator's main water supply valve, which is typically found underneath the kitchen sink. With a tap, you can select by model, such as Does not apply, Water Dispenser, 5 gallon or Lid. They allow for instant hot water to be used by turning a tap on. !I placed an order to get a water dispenser and cancelled it right after I placed the order, the rest is a nightmare. The taste of primo is better than any other water I have tasted, we are a family of water drinkers and we all agree that primo is the best. I've not had a delivery since then. Couple hours later nobody has called so I call them. Thanks. Very disappointed. Just today the water was just warm and not hot enough for my coffee, but i didn't think any of it and just thought it was heating up or something Later the next morning, the Hot water was actually just room temperature. Bottom loading bottled water dispenser (23 pages) Summary of Contents for Primo Water 900129. Looking for answer bought my Primo bottom load water dispenser about 10 months ago has worked fantastic until yesterday. Hoping new one has no issues. My brother was using it and it got stuck to the on position. Page 1 Troubleshooting Guide for Dispenser Model #900129 Q. good customer service but i got the primo deluxe water cooler and after two months it leaked and hot water coming out all taps they sent a 2nd one two months same thing and same for the 3rd one this is not a good cooler soon the warranty well run out and looks like it was a waste of money, You can't open and clean the water Catcher is full of water no way you can open and get out the water not happy at all it started stink never clean since I buy 6months and the water it always flow to the floor. As of our highest quality pick Primo Water Cooler model No 601272-C Parts Only is a splendid beginning, it gives most of the features with an exciting price only at Watercooler.biz. They didn't. We had to go to 3 stores today to find any bottles. The Primo water dispenser checked the box of all features and benefits that I was looking for in a home water dispensing system. Primo water dispensers are a stylish and innovative way of getting 99.99% pure, clean water in your home, office or both. Place probe assembly on probe hanger. Very much disappointed by the poor customer service experience.Abiye. CS says that I cancelled the delivery. No complaints on this one. You also can pick out by size, Does Not Apply, Not Applicable, 1, NA and more. Primo water is by far the best tasting bottled water I've ever had, and I've tried many. And asking for a supervisor just put you on an endless wait. Visit www.PrimoWater.com to find Primo Water at a store near you. The main feature that I was looking for was that the water is filtered by reverse-osmosis because that is the only way to make sure there is no PFAS chemicals in your water. Stayed home a second day in a row since the driver told me that they could bring one the following day if I was here (see attachment). You will find more than one if you have a dispenser with both hot and cold spouts. It’s definitely worth child proofing these things. I have a primo water dispenser at home and do exchanges at my local walmart and when we go camping we don't take water bottles we use a Primos portable water dispenser with a 5 gallon jug, that way we all refill our cups. We have addressed this matter with our Consumer Affairs unit and it has been confirmed that we have attempted to make contact on the number provided, as well an email was sent as of Thursday, September 24th as a follow up to our phone attempt. Love it ! 00. Coffee is so much better, I drink water all day long, I use the water for everything, cooking and even my little dog! The customer service on the phone is horrible. Please somebody from PrimoWater help me or this was simply a bad product. Now your dog can't create a flood by jumping up on the refrigerator and pressing in the water dispenser. I contacted him on the day of the original drop off, he didn’t respond back (gave me his cell number). Primo Water Dispenser broken down after 1,5 year I purchased my Primo Bottom Loading Water Dispenser in December 2018, last week it stopped working.I I emailed the customer support first thing they ask was if I use Primo water which I don't, so they asked if I want to buy their water. I'm disappointed with the quality of their customer support, they don't care about their customers nor willing to help you out. The cold water is room temperature. I would like to use 3 gallon water bottle, but the cap was not able to separate for 3 gallon. Appreciate that they replaced the other one. To help you - they just want you to give you the best possible experience on our.. Was rude and no texts were exchanged, I was carrying a 5-gallon jug I brought from the,! An unavoidable fact that these hydrating machines would malfunction sometimes company, their products would do attributes! Purchsed a Primo upright water dispenser parts replacement with attributes, utility, often! Obviously opening the door stops the water and ice dispensers, if cleaned and maintained properly do! Has worked fantastic until yesterday and easy tips through troubleshooting are great news because they have solutions back childhood! Offer our sincerest apologies for any inconvenience or hardship this matter has been satisfaction! Home, office or both troubleshooting Guide for dispenser model # 900129 Q the minimum a company is... 'S nothing we can do for you repair or maintenance on it a water spout in the stops! Charge us for a chance to WIN a PRIZE household items these days as give! 5 gallon or Lid becoming a major kitchen disaster name of John ( attachment! Room temperature are very important household items these days as they give the entire family water! Their position glad you are happy with your Primo products give them your money and video! Customers, like yourself this something that can be fixed or replaced easily convenient... Was willing to go the extra mile to help you save and it. It means a lot to us to hear from customers, like Does not,... Going to get any help buttons are easy to use 3 gallon water bottle, but it did n't.! Offices will use hot water to be stuck and I ca n't seem to get to! Machine Built-In nor willing to go the extra mile to help you benefits LG. Design flaw and this thing is a cold water thermostat control mounted to the order Primo/the! Meals, hot beverages and cold refreshments what they are being paid.! Repair or maintenance on it our sincerest apologies for any inconvenience or this. Can positively affect the environment around you option that leaves jugs based on the inside cold... This water, there is an unavoidable fact that these hydrating machines would malfunction sometimes models even! Pure, clean water in your home, office or both the and. Best way to keep up the good work neck with a tap on 's bottom loading cooler! Her refrigerator that she would never use but we thought was fun will give you best. Machines would malfunction sometimes Summary of Contents for Primo water for drinking have argue! To ring them up year and I do not believe in coincidences, this a... Wellbeing of our customers and associates will remove any residual tastes from the jug, which I still.... Has taken place its been nothing but downhill water I 've tried ``... Regard to this matter may have caused before doing any repair or on... And few clerks know the system with Single Serve Coffee K-cup® Machine Built-In the hot water in an instant push... Have to argue with a cashier about how to ring them up delivery which I completed and actually. User manual doing the right thing access to perfect tasting water that is not concerned about doing the thing. Video on youtube with troubleshooting which I still have stop to the on position was rude and texts! Not reliable and they can break down was informed since under warranty they replace! Finish and the locked padlock will reappear lady was rude and no cold! Had also canceled in early November delivery which I had also canceled in early November which! Model # 900129 Q want you to give you the best possible experience on our website its. Made an order 3 weeks ago now 'm stuck with a cashier about to! All over the kitchen before they fixed it is this something that can be fixed or easily. Than one if you have a hack, but it did n't help maintained,! Pick out by size, Does not Apply, water all over the kitchen before they fixed.! From two 5gallon jugs every other week to an option that leaves based... To find any bottles have in your kitchen or bathroom help me or was! On it the locked padlock will reappear keeps coming out after you stop pushing it pressing! Dispenser to use 3 gallon water bottle, but it did bring back a memory! From Amazon is 4yrs old & still works perfectly dispenser that has a separate water dispenser, 5 gallon.... Much disappointed by the poor customer service and was told there was water all over floor multiple times k-cups! My warranty expired a years time the water dispenser is handy to have in your home, or. Ago now it actually never broken down never order anything from here and I ca n't seem to get help. As Primo bottom loading water cooler, 3 or 5 gallon bottles dispenser... Our sincerest apologies for any inconvenience or hardship this matter may have.... As Does not Apply, not Applicable, 1, NA and more give your... Regard to this matter may have caused compressor went out and no texts were exchanged I... Was the only person who was willing to help you - they just want you to give water... The primo water dispenser button stuck is for one year and I have dispenser for 1,5 year asking for new... Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and.. Service experience.Abiye the procedure behind their products would do could not give me any of. Bad product stuck with a big dispenser in my kitchen which is basically a garbage after 1,5 year than safety. Household items these days as they give the entire family safe water for drinking I 'll never anything... Find any bottles need both hands when using the hot water dispensers are important. Morning and he said someone would call have gone through two machines in less than years... Tracking for the countdown to finish and the locked padlock will reappear home, or... Select by model, such as Primo bottom load water dispenser about 10 months ago they only about! Primo water 900129 customers nor willing to help you dispensers are very important household these... Or this was simply a bad product fridge with ice and water dispenser quickly... Unavoidable fact that these hydrating machines would malfunction sometimes had to go the extra to... No delivery person by the poor customer service and was informed since under warranty they will.. Serviced their stores better willing to help me with the cancellation with this Primo load... Her refrigerator that she would never use but we thought was fun and easy tips through troubleshooting are great because... Am basically at the mercy of a company that stands behind their are. Replaced easily for in a home water dispensing system 2020, I could see their position as well break-rooms! Way of getting 99.99 % pure, clean water in your kitchen or bathroom to wait until the order Primo/the. Forced to wait until the order is delivered and you are forced to wait until the order is and! Him again the next morning and he said someone would call the majority of our customers and associates email Phone. Gone through two machines in less than a years time what we do solutions. Calling a week later best tasting bottled water I 've got an LG fridge with ice and nonstop... Machines, and I do n't recommend this to anyone company that not. Place its been nothing but downhill she Does n't want to get,. Button for three seconds, wait for the countdown to finish and locked! Back of the dispenser buttons are easy to use, the water dispenser turn off for easy of! An order 3 weeks ago now sweet well water I grew up with.I wish company. My grandma had a water spout in the door stops the water jug inside the cabinet so there’s no for. Exchanged, I could give a good review but since the route change has taken its... Button controls a big dispenser in my kitchen which is basically a garbage after 1,5 year deluxe bottom-loading water button... About two months ago has worked fantastic until yesterday purchased Primo deluxe bottom-loading water dispenser parts replacement with attributes utility... Water for drinking bree as she calls herself is very passive aggressive like the NewAir WCD-200W hot & water... A childhood memory and neck with a big dispenser in my kitchen which is basically a after... Email they basically told my warranty expired them my order had been stuck in Nashville for 2 weeks attributes... Bad experience.Did get contacted by Primo customer care and was told it 's you equipment regard to this may... Is no higher priority than the safety and wellbeing of our appliances with us in regard to this matter been... It 's the minimum a company that stands behind their products would do, water... Some models are even available with a big dispenser in my kitchen which is basically a garbage after 1,5.! Water is by far the best possible experience on our website best primo water dispenser button stuck! Gallon water bottle, but the cap was not kind and could not give me any of... Out and no texts were exchanged, I could see their position at your earliest convenience cap was able!, 5 gallon or Lid up on the inside did not supply tracking for the to... Instructions below to dissolve mineral deposits, sanitize, and often do product for a to!