Ask him about the whereabouts of your package, and if he has delivered it, to whom. Talk to your neighbors. A week ago I placed a pretty massive order on Amazon for Christmas. If you genuinely don't have the stuff then go down the chargeback route. 2. Until this week, that's always been at a reasonable hour - maybe up to 7 pm, but no later - tonight, they turned up at 9.15 - at which point I was in the middle of complaining to their online chat people who were assuring me delivery would be before 10 pm. Why contact the carrier? A customer just sent me a message through amazon that they haven’t received their package. When I tracked it, using the tracking number issued from USPS, it comes up as having been delivered yesterday, April 3, at 4:31 to the customer’s “parcel locker.” Amazon says package was delivered, but it’s not here. This is just to confirm that your tracking is 100% up-to-date and that it definitely says that the package has been delivered, not that it is in transit or out for delivery but that it has actually been delivered and isn’t physically there just yet. It means it's late and you're entitled, in the terms and conditions of Amazon Prime, of a month of free Prime. The carrier might have more information about the location of your order, or even a photo of where it has been left. Most items have arrived already and have been fine. Most of the time, making a call to the delivery man will solve your problem. Not looking good Amazon. When UPS Says Delivered But No Package Amazon, What Should You Do? Amazon says package was delivered, but it’s not here. If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. I have said this before on here and I mean no offense, if you are trying the old delivered not received con just call a halt because they are satisfied with the proof they have that you are now in possession of the order. Not all addresses get deliveries directly to their doors. Occasionally though, the tracking may show as "delivered" when you don't have your package. Though Amazon Prime members used to receive a free month of Prime for a late Amazon delivery, the policy has changed. Close. Still on the truck out for delivery! We’re new to amazon selling. Ordered Friday, dispatched Saturday, not here Sunday (They have delivered many times on a Sunday), Not here Monday with 48 minutes remaining until 8pm. Get on the phone as soon as 8:01 happens and get your free month! 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